Easy Returns at Rugbystuff.com

Returns Summary:

  • Want a refund? Pay £3.99 to send it back.
  • Want a different size? Pay £5.99 to send it back and receive a new item.
  • Everything must be in perfect condition.
  • You have 28 days.

Returns in detail

Rugbystuff.com is committed to customer satisfaction. In the event that a return or exchange is required, the following procedure must be strictly adhered to.

Initiation of Returns/Exchanges:

All returns, exchanges, reports of faulty items, or notifications of incorrect deliveries must be initiated through the Returns Portal.

Available Return/Exchange Options:

  • Return for Refund:
    • Customers may request a refund within 28 days of the original purchase date.
    • A mandatory return postage fee of £3.99 will be applied to all refund requests, covering the cost of the Royal Mail return label.
  • Size Exchange:
    • Size exchanges are subject to product availability when we receive the return.
    • A mandatory exchange postage fee of £5.99 will be applied to all exchange requests, covering the cost of the Royal Mail return label and the new item being sent back out to you.
  • Reporting Faulty Goods:
    • Customers must utilise the Returns Portal to report faulty items, providing detailed descriptions and photographic evidence of the defect.
  • Reporting Incorrect Deliveries:
    • Immediate notification of incorrect items received is required through the Returns Portal.

Important Return Conditions:

  • Items must be returned within 28 days of purchase for a refund.
  • All returned items must be in their original, unused condition, with all original tags and packaging intact.
  • Hygiene and Product Integrity: To ensure hygiene and product integrity, we cannot accept returns on underwear or personalised items. These will not be refunded if received.
  • Rugby Boots & Boxed Items: If you are returning rugby boots or any item with a box, the box must be returned in its original, undamaged condition. Do not attach any labels or tape directly to the box.

In-Store Returns & Exchanges (Edinburgh Store):

  • You can return or exchange items free of charge at our Edinburgh store:
    • Rugbystuff.com, 6-8 Haymarket Terrace, Edinburgh, UK, EH12 5JZ

Contact Us:

  • If you have any questions, please contact us at info@rugbystuff.com.